SU Shop Frequently Asked Questions

All books and multimedia items published by Scripture Union (England & Wales) can be found in our online shop. If you cannot find a title, it may be out of print or not yet available.

You can find books by browsing the categories in the online shop, and also in relevant parts elsewhere on our websites. This is the best route if you don't know the title.

If you know the title or author, it may be easier to find by using the search function at the top of the page. Just type the title or the author and your book should be one of the first few results.

Many of our books have sample chapters online, so you can check it's for you before buying.

Add the book to your shopping basket with the Add to Basket button. The basket total will then appear on the right of each page. Once you have all the books you want, click on the View Basket button to go through the checkout sequence.

You can remove books or alter the number of copies in the basket - click on Calculate Total to recalculate the total costs when you've done this.

No, you don't need to login in order to use our online bookshop. However, it will speed up the checkout process if you are logged in, and the shop will remember what's in your basket between visits.

Scripture Union can accept payment using the following credit or debit cards: Visa, Mastercard, Maestro (formerly called Switch), Solo, Delta or Electron.

Payments are processed securely through Secure Trading Ltd at the time you order.

You can order from overseas. Please ensure you choose the correct country during the checkout process. Delivery times will be increased, and we will pass on the additional postage and packing costs.

We're sorry but we cannot refund any VAT for orders where this tax would not normally apply.

Scripture Union has national offices in over 130 countries worldwide, some of which operate alternative mail order services. For details of these, please explore the Scripture Union International website.

Some of our titles are available as downloadable products, including individual songs and music CD collections. These are sold on the understanding that they are for individual use only (that is, having purchased a copy it is for your personal use and cannot be passed on to other people). If you order from this range, once payment for the order is complete, you will receive an email in addition to your order confirmation which contains a link allowing you to download the product. If you do not receive this email, or you have not downloaded the product within the time period allowed, please contact webmaster@scriptureunion.org.uk with details of your order number.

We aim to process all orders within 2 working days of receipt.

Within the UK, if you choose our Standard Delivery option, we aim for delivery within 5-7 working days. An Express Delivery option is also available at a fixed cost of £4 per order, which will then be delivered within 3 working days of receipt.

Orders for delivery to Europe generally take 7-10 working days. For other countries, please allow 10-20 working days.

The following rates of postage and packing apply to all orders.

Scripture Union reserves the right to alter or waive the carriage costs without prior notice, though the prevailing rates will always be displayed on this page.

Discount prices apply when you add a book to the shopping basket, and some only apply with certain combinations of books in the basket (eg a buy two, get one free offer). The book details always show the normal price.

Some products also have a quantity discount, which is applied to the shopping basket when sufficient quantities of qualifying titles are added to the basket.

There may be a small rounding error as we apply the discount to any VAT you are charged, but this will always be in your favour. The price in the basket will be the price we charge you. If you feel we have not applied a discount correctly, please contact us and we will investigate.

If we deliver an incorrect, faulty or damaged item, please return it to us as soon as possible, and in any case within 7 days of receipt, together with the delivery document, and we will refund all costs including postage and packing. If required we will arrange for a suitable replacement to be despatched to you without further charge.

If you wish to return a book or periodical for any other reason, please do so within 7 days of receiving the goods and we will be happy to refund your money (excluding postage and packing costs) as long as the item is of saleable quality and accompanied by the delivery documents. Please note that we are unable to accept returned audio, video or software products if they have been opened unless the media is faulty or damaged. We are also unable to refund the cost of downloadable products (eg audio tracks or PDF books) once they have been downloaded.

We will refund the balance within 30 days of receiving notice of intent.

You can cancel your order within 7 working days of submitting your order by giving written notice to Scripture Union. If the items have already been dispatched, we will treat this as a returned item rather than a cancellation (see above). If the items have not been dispatched, you will receive a full refund of the cost within 30 days.

If you have difficulty in completing your order online, you can telephone our Supporter Services team on 0845 07 06 006 (outside the UK call +44 1908 856006). We will be available to take your order between 9.00am and 5.00pm Mondays to Fridays (excluding bank holidays). Outside these times, please leave a message and we will return your call at the next opportunity. You can also fax an order to us on 01908 856020.

Your order will be processed by Scripture Union, 207-209 Queensway, Bletchley, Milton Keynes, MK2 2EB. We are a registered charity in England and Wales (no. 213422) and a limited company (39828). Our VAT number is GB 233 473 180.

If you have a query about your order, please email mailorder@scriptureunion.org.uk quoting your order number.

Orders are dispatched on our behalf by Marston Book Services.

Payments are processed on our behalf by Secure Trading Ltd.

Emails are processed on our behalf by Vertical Response Inc.

Each of these partners takes the same steps to protect your personal information that we do, and will not disclose this to other organisations.

Scripture Union takes every precaution possible to ensure your personal details are kept safe. We will only use information that we have collected about you lawfully, in accordance with the Data Protection Act 1998.

Wherever you are asked to provide personal details, either when registering, logging on, or completing our order or donation forms online, you will see the closed padlock and the address bar on your browser will turn green. This indicates that we are using industry standard SSL encryption protocols to ensure that information you give us cannot be read by anyone else.

We will never sell, lease or give your personal details to a third party except where it is necessary to complete an order (see Who will process my order above). We may occasionally send you emails or postal information about Scripture Union products and ministries that we believe may be of interest to you. You can choose not to receive such information when you register or in the preferences on each order, and you can subsequently change your choices in the My Preferences section of the website.

If you have any concerns about the security or other operation of this site, or the authenticity of emails from us, please email webmaster@scriptureunion.org.uk in the first instance.